Last Updated: March 03, 2025
1. Introduction
Welcome to DIANA AI (“DIANA” or the “Service”), an AI-powered communication solution provided by CreativAI (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, store, and protect your personal data when you interact with DIANA through WhatsApp or other supported communication channels. By using the Service, you agree to the collection and processing of your personal data as outlined in this Policy.
We are committed to safeguarding your privacy and complying with applicable data protection regulations in the jurisdictions where we operate.
2. Scope of This Policy
This Privacy Policy applies to all users who utilize DIANA for messaging, inquiries, or other interactions. It is posted on the CreativAI website to ensure transparency and easy access for our users.
3. Data We Collect
We collect only the data that is necessary to provide and improve our Service, which may include:
- Contact Information: Your phone number and, where applicable, your profile name or other identifiers made available through WhatsApp or other communication channels.
- Message Content: The content of messages you send to DIANA for the purpose of generating replies or sending broadcast messages, subject to your consent.
- Interaction Logs: Date, time, and metadata (e.g., delivery status) of your interactions with the Service for purposes such as system performance and debugging.
4. How We Use Your Data
- Providing and Enhancing the Service: We use your data to deliver DIANA’s features, including responding to queries and sending broadcast messages. We continually refine our AI capabilities to provide more accurate and relevant responses based on anonymized or aggregated user interactions.
- Communication and Updates: With your consent, we may send broadcast messages or notifications through WhatsApp or other channels. You can opt out of these communications at any time by following instructions within the message or contacting us directly.
- Analytics and Service Improvement: We analyze aggregated data to understand how DIANA is used, enhance performance, and troubleshoot errors.
5. Legal Basis for Processing
We process your personal data under the following legal bases (where applicable under relevant laws):
- Consent: By interacting with DIANA, you grant us permission to process your data for the purposes described.
- Legitimate Interests: We may process certain data to maintain security, improve functionality, and ensure the reliability of the Service.
6. Disclosure of Data to Third Parties
We share your data only when necessary to provide DIANA’s services, including:
- WhatsApp: Your interactions occur on WhatsApp’s platform, so using the Service is also subject to WhatsApp’s Privacy Policy.
- LLM (Large Language Model) Providers: We may use external AI/LLM services to process your messages for generating responses. Where applicable, these providers adhere to stringent privacy and security standards.
We do not sell, rent, or trade your personal data to any third parties.
7. Data Security
We employ appropriate technical and organizational measures to protect your data:
- Securely storing data on our servers with access controls and encryption (where feasible).
- Limiting internal access to individuals who require it for their job responsibilities.
- Monitoring our systems to prevent unauthorized access, data breaches, or misuse.
8. Data Retention
We keep your data only for as long as it is necessary to fulfill the purposes outlined in this Policy. After that period, we will securely delete or anonymize your personal data in accordance with applicable laws and our internal retention policies.
9. Your Rights
Depending on the legislation in your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data stored by us.
- Rectification: Request corrections to inaccurate or outdated personal data.
- Erasure: Request deletion of data when it is no longer needed or has been unlawfully processed.
- Withdraw Consent: Revoke your consent where processing is based on it.
- Object: Object to specific forms of data processing, such as direct marketing.
Please contact us using the details in the Contact Us section to exercise these rights, subject to legal limitations or requirements.
10. Cookies and Similar Technologies
DIANA primarily operates through WhatsApp, so we do not directly use cookies. However, WhatsApp or any integrated AI services may use cookies or similar technologies for security and analytics purposes. Please review their respective privacy policies for more details.
11. Children’s Privacy
DIANA is not intended for use by individuals below the age specified by local laws (e.g., 18 years old). We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided personal data without consent, contact us so we can take appropriate measures.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in technology, law, or our operational practices. When we make significant updates, we will indicate the date of the latest revision at the top of this Policy or notify you through other appropriate means.
13. Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please reach out to us at:
- Email: [email protected]
We will make every effort to address your inquiries promptly and in accordance with applicable data protection regulations.